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Warranty Period

12 months from the date of invoice against any manufacturing defects. This warranty does not apply to second hand or refurbished equipment. In case any defect is rectified under this warranty, the original warranty of 12 months shall not be extended.

The warranty period starts from the date of delivery to the final purchaser.

Customer shall inspect and check upon receipt of equipment, and should there be a claim for warranty, all claims shall be made in writing stating the defect and the nature of defect. All such defective parts will be repaired and where repair is not possible shall be replaced by ZORY. The defect under warranty shall exclude the normal wear and tear of the equipment.

The consumable material including hydraulic oil, grease, guide shoes, remote control batteries etc… are excluded from the warranty.

In case of wrong reporting of the warranty claim, ZORY shall invoice the customer any or all the costs incurred in inspection and assessment of such damages.

Possible delays in the execution of the works do not determine any right of damages reimbursement or extension of the warranty period.

No reimbursement for down time due to the immobilisation of the unit is acknowledged or for forced inactivity consequent of the breakdown and the repair.

Warranty of the equipment shall be considered null and void under the following conditions:

1. When the equipment is not operated as per the instructions provided in the O&M manual.

2. When the equipment is serviced or repaired prior to reporting of the warranty at a place not authorized by ZORY or not carried out by ZORY authorized personnel.

3. ZORY is not liable for defects arising out of materials provided by, or a design stipulated or specified by customer.

4. ZORY is not liable for defects arising from overload conditions, faulty maintenance, faulty installation, modifications made without approval.

5. Use with incompatible tools or failure to use compatible tools in accordance with manufacturer's instructions（. Tools including：brick grabs, clamshell bucket or similar implement.）

6. Damages under Force majeure conditions like fire, war, strikes, earthquakes, tsunami, floods, water seepage due to heavy rains, improper storage, electrical interferences, and or the hand of God under which ZORY does not have any control over such incidents.

7. All the test parameters, specifications, weights and load charts are indicative and shall not be used as warranty claim for changes of properties of values.

There shall be no cash back on warranty claim. The equipment under warranty shall be repaired or replaced as per the assessment of the damage and ZORY shall not be responsible for any consequential damages arising out of such warranty claims.

What is above expressly stated represents the only warranty granted by the producer and replaces in all effects any other warranty established by law.

It consequently expressly excludes the right of the purchaser to request the termination of the contract, the replacement of the crane, the refund of damages or reduction of the price.